Typical Timeline: 4-8 Weeks (Depending on Permits & Utility Approvals)
1
Onboarding
2
Approvals
3
Permits
(or Non-Permitted)
4
Pad
5
Pre-Install
6
Installation
7
Inspections
8
Completion
Step 1:
Project Onboarding
QHP Team Will: Process Your Contract
- Introductory contact (text, email, or phone call) made by coordinator to welcome you to the Quality family and outline next steps. If you have questions or concerns, please call 281-955-3400 ext. 5000 or email [email protected].
- A Project Coordinator will be assigned to your installation to provide a single point of contact and to guide you through the installation.
Client To-Do: None at this stage.
Step 2:
Verification & Approvals
QHP Team Will: Confirm, Review, Request
- Confirm your electric & gas providers. (These are usually confirmed in the home before signing paperwork)
- Review project for code compliance.
- Request approval from your electrical provider for the Automatic Transfer Switch, which allows us to safely disconnect and reconnect power on installation day. (This step can sometimes take up to 4-6 weeks).
- If ATTIC electrical/gas run is needed, tech visits home to confirm feasibility. (QHP will need someone over 18 home to let our technician in to look in the attic)
Client To-Do:
- Obtain HOA approval (if required).
- Share HOA approval with us.
Step 3A:
Permitted Projects
QHP Team Will: Apply, Coordinate, Notify
- Apply for all required permits once approvals are in place.
- Coordinate with financing if applicable.
- Notify you in advance of all scheduled steps.
Client To-Do: None at this stage.
Step 3B:
Non-Permitted Projects
QHP Team Will: Move Into Scheduling
- Move directly into scheduling process when NO permits needed.
Client To-Do:
- Contact gas provider for meter/pressure upgrades (if required; may take several weeks).
- Ensure an adult (18+) is present the day gas provider is scheduled.
Step 4:
Concrete Pad & Preparation
QHP Team Will: Prepare & Schedule
- Prepare pad/slab for generator.
- Schedule inspection before pouring (if required).
- Allow pad to cure (24-72 hrs).
- NextGen pad Please see Step 6.
Client To-Do:
- Allow concrete Team access to fenced or locked area for access to job site.
- Let us know if there is any livestock or pets to be aware of.
- If your project includes a poured concrete slab-or if you
- simply prefer one-please keep in mind that it may add a
- little extra time to your installation. This is because the city requires inspections for concrete work, and weather can occasionally cause delays. We’ll keep you updated every step of the way to make the process as smooth as possible.
- Client needs to move obstructions, plants, trees, etc. If applicable.
Step 5:
Pre-Installation
PurAir Will: Install Compressor Saver
- Install 521 Compressor Saver scheduled with PurAir. PurAir prefers for someone over 18 to behome during installation.
QHP Will: Confirm & Mark
- Confirm you understand power will be disconnected during install. (Please see step 6)
- Mark 811 Lines.
Important Notice – Please be advised that utility crews may arrive unannounced to mark utility lines as part of the 811 process.
Step 6:
Installation Day
QHP Team Will: Install Generator & Backfill
- NextGen pad installed if applicable to your generator installation.
- Licensed electrician and Licensed plumber will install the Generator and Automatic Transfer Switch (ATS).
- Backfill trenches (same day, if no permits required).
Important Notice – We want to ensure you are fully prepared, so please plan for anyessential needs during this time.
Client To-Do: Be present (18+ required).
Step 7:
Inspections & Utility Coordination
QHP Team Will: Coordinate Inspections & Return to Fill
- Coordinate city inspections (electrical + plumbing) for permitted projects.
- Return to fill trenches after all inspections are completed and PASSED by the city.
Client To-Do:
- Client may need to be home for city inspector visits.
- Client is responsible for contacting their gas provider to schedule meter or pressure upgrades if required. (Please note scheduling can take several weeks, and an adult must be present on the scheduled day)
- In specific municipalities -Rosenberg, Hedwig, Bunker Hill, Deer Park: final inspectionrequired after meter upgrade. Homeowner and electrician must be present.
- Ensure that gates are unlocked and pets are put away.
Step 8:
Notifications & Completion
QHP Team Will: Send Updates & Confirmation
- Send updates at each stage.
- Provide estimated completion date.
- Confirm project completion by call/email/text.
Client To-Do: Review and sign completion checklist.
Step 9:
Final Client Checklist
- Gas provider upgrade completed (if required).
- All City inspections passed (if required).
- Generator operational test complete.
IMPORTANT
Installation Notice
Please be advised that the installation and startup of your generator is dependent on two factors:
1 WEATHER CONDITIONS – Certain phases of installation cannot be completed during adverse weather
2 CITY INSPECTIONS – Before your generator can be started up, the required inspections by the city must be completed and approved.
We will keep you updated throughout the process and notify you as soon as your generator is ready for startup. Thank you for your patience and understanding.