When a hurricane hits, it’s important to understand that generator companies are not emergency responders. Due to dangerous conditions, they cannot always provide immediate assistance during the storm. Roads may be blocked, flooding may limit access, and crews often cannot travel until it’s safe. As a result, response times can be delayed, especially when the weather is still unpredictable. Many companies prioritize their customers with service contracts, so those with ongoing maintenance plans may receive quicker attention. However, limited staff and high demand often mean that new service requests or emergency repairs take longer to address.
It’s a good idea to be prepared for potential delays. Also, stay in contact with your generator provider, but understand that they may be unable to assist you immediately if conditions remain unsafe. Having realistic expectations during a hurricane will help you stay calm and plan accordingly while waiting for support.